Responsible Gaming
at gb44com

gb44com strictly enforces a minimum age of 18 years for all players. This is a legal and ethical requirement that we take with the utmost seriousness. Gambling by individuals under the age of 18 is harmful to their development and wellbeing, and gb44com operates a zero-tolerance policy on underage access.

How We Verify Age

Every new gb44com account holder is required to confirm their date of birth during registration. Before any withdrawal can be processed, players must complete our Know Your Customer (KYC) identity verification process, which requires submission of a valid government-issued photo identification document such as a Bangladesh National Identity Card (NID), passport, or driving licence. This verification step confirms the player's age and identity beyond reasonable doubt.

Where our systems detect indicators of potential underage access — for example, inconsistencies between stated age and behavioural patterns — we reserve the right to place a temporary hold on the account and request additional verification before allowing further activity.

Protecting Minors in Your Household

If you share a device or internet connection with individuals under 18, gb44com strongly recommends taking steps to prevent minors from accessing your gb44com account or any other gambling platform. Practical steps include:

• Logging out of your gb44com account when you are not actively using it;
• Using a strong, unique password that you do not share with others in your household;
• Installing parental control or internet filtering software on shared devices;
• Keeping your bKash, Nagad, or other payment method credentials secure and private.

One of the most effective tools for responsible gambling is setting a firm budget before you play. gb44com's deposit limit feature allows you to place a hard ceiling on how much you can deposit into your account over a defined period. Once you hit your limit, no further deposits are accepted until the period resets — regardless of how much you want to continue playing.

How to Set a Deposit Limit

1. Log in to your gb44com account and navigate to Account Settings.
2. Select Responsible Gaming from the settings menu.
3. Choose Deposit Limits and select the period (daily, weekly, or monthly).
4. Enter your desired limit amount in BDT (৳) and confirm your selection.
5. The limit takes effect immediately if you are reducing your current limit.

A time-out is a short-term voluntary break from gambling. It is designed for players who feel they are spending more time or money on gambling than they intended, or who simply want to step back and reflect without committing to a long-term self-exclusion. A time-out at gb44com immediately suspends your ability to log in, deposit, or place bets for the duration you select.

Available Time-Out Periods

• 24 hours — a single-day break to reset after a losing session;
• 48 hours — a weekend break to avoid impulsive in-play betting;
• 7 days — a one-week cooling-off period;
• 30 days — a month-long break for a more meaningful pause;
• 42 days (6 weeks) — an extended break to reassess your gambling habits.

What Happens During a Time-Out

During an active time-out at gb44com, the following restrictions apply to your account:

• You cannot log in to your gb44com account via any device or browser;
• All pending bonus offers and free bet credits are paused and will not expire during the time-out period;
• Any open sports bets placed before the time-out are settled normally;
• You will not receive any promotional or marketing communications from gb44com during the time-out period;
• Your account balance is preserved and accessible immediately upon the time-out expiry.

A time-out cannot be shortened or cancelled early by the player. Once activated, the full period must elapse before access is restored. This is a deliberate design choice — it ensures the tool provides meaningful protection rather than a simple inconvenience that can be bypassed on impulse.

Self-exclusion is a formal, longer-term measure for players who recognise that their gambling is becoming — or has already become — problematic. At gb44com, we take self-exclusion requests with the highest level of seriousness. We make the process as straightforward as possible because we understand that reaching the decision to self-exclude can be a difficult and emotionally charged moment, and the last thing a player needs at that point is administrative barriers.

Self-Exclusion Periods Available

• 6 months — minimum self-exclusion period;
• 1 year — recommended for players experiencing significant gambling-related difficulties;
• 3 years — a substantial break that allows time for meaningful recovery and lifestyle change;
• 5 years — for players who want an extended formal exclusion;
• Permanent / Lifetime — irreversible closure of the gb44com account with no option to reopen.

What Self-Exclusion Means at gb44com

• Your account is immediately locked — you cannot log in, deposit, withdraw, or place bets;
• Your account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days;
• All active bonuses and promotional offers are voided and cannot be reinstated;
• gb44com will immediately remove you from all marketing communications lists;
• During the self-exclusion period, gb44com will make all reasonable efforts to prevent you from creating a new account — if detected, any new account opened during a self-exclusion period will be closed immediately and any deposits refunded;
• The self-exclusion period cannot be shortened or lifted early at the player's request under any circumstances.

How to Apply for Self-Exclusion

1. Contact gb44com support by emailing [email protected] with the subject line "Self-Exclusion Request".
2. Provide your registered email address and account username so we can locate your account promptly.
3. Specify the duration of self-exclusion you are requesting (6 months, 1 year, 3 years, 5 years, or permanent).
4. Our team will process your request within 24 hours and send a written confirmation to your registered email.
5. Your account will be locked immediately upon our agent confirming receipt of your request — you do not need to wait for the formal confirmation email before the lock takes effect.

Problem gambling — sometimes called gambling disorder — develops gradually and can be difficult to recognise from the inside. Many people who develop a problematic relationship with gambling do not identify themselves as having a problem for months or years. Below are the most common warning signs that gambling may have shifted from entertainment to something more serious.

These signs can apply to your own behaviour or to someone close to you. If you recognise several of these patterns, it may be time to seek support.

• Gambling with money set aside for essential expenses such as rent, food, or mobile recharge
• Chasing losses — continuing to gamble in an attempt to win back money already lost
• Feeling restless, irritable, or anxious when not gambling or when trying to stop
• Lying to family members about how much time or money you spend gambling
• Borrowing money from friends, family, or taking loans specifically to fund gambling
• Needing to bet larger and larger amounts to feel the same level of excitement
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Failed attempts to cut down or stop gambling despite wanting to
• Gambling as a way to escape stress, depression, anxiety, or problems at home
• Spending more time than intended on gb44com or other gambling platforms
• Feeling guilt, shame, or remorse after gambling sessions
• Thinking about gambling frequently during non-gambling activities

The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and reflect on whether it applies to your gambling behaviour over the past 12 months. This checklist is not a clinical diagnosis — it is a starting point for self-reflection.

If you answered "yes" to two or more of these questions, your gambling behaviour may be moving beyond healthy recreational limits. We encourage you to use gb44com's deposit limit or time-out tools as an immediate first step, and to reach out to our support team or one of the external organisations listed in the next section.

If you believe gambling is becoming a problem for you or for someone you care about, please do not wait until the situation becomes more serious. Help is available, and reaching out is a sign of strength, not weakness. The following resources can provide confidential advice, counselling, and practical support.

gb44com Direct Support

National & International Support Organisations

The following organisations provide free, confidential support for people affected by problem gambling. gb44com is not affiliated with these organisations — they are independent services listed here purely in the interest of player welfare:

• Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are available online and in person internationally.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates a free helpline and online chat service available around the clock.
• Gambling Therapy: A global online support service offering free practical advice and emotional support to those affected by problem gambling, with resources available in multiple languages.
• BeGambleAware: An independent charity that provides information, advice, and support for people experiencing gambling-related harm, as well as guidance for friends and family members who are concerned about a loved one.
• National Council on Problem Gambling (NCPG): Provides a helpline, chat, and text support services for individuals and families affected by problem gambling worldwide.

Advice for Friends and Family

Problem gambling does not only affect the individual — it affects everyone around them. If you are worried about a friend or family member's gambling behaviour in Bangladesh, here are some practical steps you can take:

• Talk to them calmly and without blame — focus on your concern for their wellbeing, not their behaviour;
• Avoid covering gambling debts on their behalf, as this can enable the behaviour to continue;
• Seek support for yourself — caring for someone with a gambling problem can be emotionally exhausting, and you deserve support too;
• Contact gb44com's support team to flag a concern about a registered player — we will investigate sensitively and take appropriate action where warranted;
• Reach out to one of the organisations listed above for professional guidance tailored to your specific situation.